Help Desk
IT Help Desk Support Levels We Offer
To get the most of outsourced IT support, we offer segmenting the support team into different levels according to the complexity of issues they are expected to handle.
L1 Support
Our help desk specialists handle basic user issues, such as restoring access when users forget their passwords or setting up peripheral devices.
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L2 Support
Our L2 engineers resolve complex user-related requests and handle essential infrastructure tasks and issues like server updates and backup management.
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L3 Support
Our L3 engineers tackle complex infrastructure and app-related issues, including server virtualization, disaster recovery, and more.
Request details →Our IT Help Desk Communication Channels
User self-service portal
Service desk software
Phone
Instant messaging
Social networks
What Makes Our Outsourced IT Help Desk Services Reliable
Thorough IT background
We create and manage proactive and timely IT infrastructure and software support since we have extensive experience in software development, quality assurance, and IT infrastructure services, among other areas.
Effective collaboration
We know how to create collaboration between help desk specialists and developers, administrators, the QA team, and other internal and external professionals because we have dozens of successful help desk projects under our belt.
Flexibility
We adapt to our clients' varied and evolving needs regarding time coverage, pricing structures, communication channels, and the number and expertise of a help desk staff.
Focus on quality
We provide experienced help desk outsourcing services and consistently raise the caliber of those services through knowledge acquisition and sharing, funding pertinent help desk agent training, process modifications to improve help desk KPIs, and other means.
